MYSHON

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Repairs and Maintenance Coordinator

Reports to: Head of Buildings, Maintenance and Compliance

Salary: Up to £25,000 (Dependent on experience)

Hours: 40 p/w

Location: Leeds Office

The Role

The Maintenance & Repairs Coordinator will assist in managing and coordinating the reactive repair requirements of our clients’ properties.

  • To be the first point of contact for our clients, either via our repairs and maintenance portal, phone, or email.
  • Log all reported issues onto our repairs portal.
  • Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI’s.
  • Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard.
  • Chase above where needed to ensure they meet our issued KPI’s.
  • Work with finance team to ensure matchup between Issue References and PO’s.
  • Assist to manage awarded project works from instruction to practical completion.
  • Ensuring complaints are escalated to the appropriate manager.
  • Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements also MYSHON senior management team.
  • First point of contact for third party vendors regarding operational issues.

Who are we looking for?

  • Must have leadership qualities and experience.
  • Must have excellent customer service.
  • Must have experience in a busy helpdesk/call centre environment.
  • Must be proficient in the Microsoft 365 Suite.
  • Knowledge of property services/facilities management preferred, but not essential.
  • Any trades experience is a bonus!

Who We Are

MYSHON aims to support independent living for vulnerable adults, who have acute mental health, severe leaning difficulties, alcoholism, drug addiction and physical disabilities: all within a domestic environment embedded into local communities in order to promote their independence, understanding that everyone is individual and may need tailored support. The properties we look after often have special adaptions, depending on the Tenants specific needs and which provide a base from which local authorities can give care and support in a non-institutional environment.

What We Do

We employ a regional management team of housing support officers and maintenance technicians who assist with Tenant needs and the management of assets.

We partner with Care Providers. Care partners support Tenants depending on their assessed needs, including helping them to maintain their tenancies, pay their bills, improve their wellbeing and learn to manage day-to-day activities more independently.

This all provides opportunities for our tenants to integrate and become active members of the local community they live in.

MYSHON provides different types of Supported Living Management:

  • Short Term Supported Housing – tenants are housed for a limited time only and support is provided to develop independent living skills to enable them to move on;
  • Move On Housing Support – for tenants to live more independently, which may or may not involve continued support.

Our Accomodation

MYSHON provide support for a range of accommodation types including self-contained and shared accommodation.

Self-contained accommodation has all its own facilities which means that each tenant has his or her own bedroom, bathroom, kitchen and living room.

For shared accommodation there are communal kitchens, lounges and other facilities. We do this in conjunction with Housing Associations who either own or have an interest in the properties, often via lease arrangements with institutional and private landlords.

MYSHON contract with Landlords and Care Providers to exceed service level agreements for property repairing and replacing obligations.

Interested?

Contact our recruitment team at [email protected].