Regional Manager

Reports to: Housing Director

Salary: £40,000 per annum + Car allowance

Hours: 40 p/w

Location: See below locations

Locations

We have vacancies available for the below regions:

North & North West
London North & South
Midlands

Purpose

The Regional Manager will be responsible for implementing best practice through strong leadership, as well as driving a high-quality service.

Reporting to the Head of Housing Operations, you will be leading the operational delivery of a team of Team Leaders and Housing Support Officers providing intensive housing management and support to enable people to maintain their tenancies and thrive.

The Regional Manager will be accountable for all aspects of housing operations in their region. The safety and welfare of tenants should always be at the forefront of the service delivery.

Responsibilities

Ensure maximum occupancy levels are maintained across the portfolio at a minimum 85%
Ensure full compliance with the provision of intensive housing management and support provision delivery for every tenant in your region.
Ensuring Compliance and Statutory Certification within your portfolio is maintained at 100%.
Create and maintain effective working relationships with Tenants, Area Manager, Support Workers, Local Authorities, Helpdesk and Third-party vendors.
Lead and manage mobilisation of new property portfolios as and when required.
To take a strength-based approach to managing staff, working to their strengths empowering them in their role and enabling them to develop and grow as individuals.
To lead, support and develop the team in the delivery of an exceptional housing support service,
To set up structures to support team members including team meetings, caseload management, supervision, reflective practice and appraisals.
To identify any training needs for individuals or the wider team and increase MYSHONs skill set.
To allow the Team Leader and Housing Support Officers the freedom to manage their caseload, giving them the information, and tools they require to do the job and using coaching skills to develop them both professionally and personally. Work with and collaborate with the wider MYSHON team to promote the objectives of the wider organisation.
To manage any HR issues relating to Team Leaders or Housing Support Officers around support, performance, capability or disciplinaries in line with MYSHON policies and guidelines delivery of intensive housing management.
To provide robust leadership and line management of Team Leaders / Housing Support Officer and have accountability for the delivery of high-quality housing services including rent account management, tenancy and neighbourhood management, void management and the letting of homes using the housing management system daily to update and review the progress of void management and support.
To regularly meet with and report to the Head of Operations to update them on how the area is performing against the wider objectives of MYSHON using data and evidence reports to understand, act, learn and improve the service through the identification of trends and patterns and support any changes to the service development.
To manage any ASB, complaints or community issues swiftly, professionally and fairly in line with the respective policies.
To manage notifiable incidents, including any Safeguarding issues, notifying key people within MYSHON and relevant external authorities and recording this appropriately.
To influence and build relationships and partnerships with external stakeholders who may refer into our service or us to them or who actively work with our tenants.
To build mechanisms to enable tenants to easily and regularly contribute to feedback loops to inform service development and improvement.
To take part in on call rotas to support business continuity as required.
To be available to work with different teams at various locations nationally if necessary.
To deliver value for money, whilst finding innovative local solutions to local problems.
To promote the ethos and services of MYSHON externally and work flexibly across the organisation.
Fully participate in the development of the support offered to people living in MYSHON accommodation which will be reviewed throughout the year.
To adhere to MYSHON’s policies and procedures.
To challenge wider systems in the interest of our tenants participate in regular supervision, reflective practice, team meetings and meetings with external professionals.
To attend training relevant to the post, take responsibility for your own personal development in the job.
To have a psychologically informed environment (PIE) approach to diversity: adhere to MYSHON’s Equality and Diversity Policy and play a key role in its successful implementation.

This Job Description serves to illustrate the type and scope of the duties currently required for the post; however, it is not a comprehensive or exclusive list, and duties may be varied for time to time.

You may be required to undertake other duties, projects and responsibilities consistent with the objective of the post as directed by your line manager.

Experience

Substantial operational management experience in a regional role.
Substantial experience of managing a geographically dispersed workload.

Skills

Excellent stakeholder management skills along with being customer focused.
Excellent organisational and planning skills; to balance multiple demands in a complex and changing environment.
Excellent interpersonal and communication skills (both written and verbal).
IT literate with demonstrable knowledge of Microsoft and database applications.
Good financial acumen with proven ability to take an analytical approach to information.
Ability to deal effectively with people from senior management to board level.
Ability to prioritise effectively with the ability to proactively problem solve.

Personal Attributes

Professional, approachable and performance always driven.
Self-motivated and able to work independently with minimum guidance.
Confidence in taking the initiative and making sound decisions.
Ability to be flexible and respond to changing circumstances.
Demonstrate a positive ‘can do’ attitude and to become quickly established to add value to the business.
Commitment to equal opportunities.

Each property requires a high-quality management service, delivered in a tenant focused manner. To achieve this, you will be required to work as a part of a team with the Area Managers, support workers, third party vendors, whilst ensuring tenants are at the forefront of all decisions. Therefore, you will be required to understand the following legislation and policies:

Health and Safety at work Act
HCA – Housing Commission Association reporting requirements.
Gas Safety Rules & Regulations
Water Testing and Legionella
Fire & Life Safety Rules & Regulations
Emergency and Crisis Management Planning

Interested?

Contact our recruitment team at [email protected].

Regional Manager

Locations

Purpose

Responsibilities

Experience

Skills

Personal Attributes

Interested?

Housing

Services

Communities

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